Delivery and return info

UK delivery
 

Orders are usually despatched within 48 hours from our UK based warehouse. We will send an initial email confirming receipt of your order and then a further email confirming dispatch of your order along with your order reference number.

Delivery for UK orders is £3.95
The postage charge is £3.95 for standard delivery within the UK.
Standard delivery takes 2 to 5 working days.

Delivery is FREE for all UK orders above £65
Delivery time is 2 to 5 working days.

 

European delivery

One small parcel:
Standard European Union delivery rates for one/small parcel: £12.50.

Small parcel size is usually up to 35cmx25cmx16cm or 45cmx35cmx8cm. It may contains one or multiple items.

Large parcel:
Standard European Union delivery rates for one parcel: £25.00.


Other deliveries:
Multiple or large parcel(s) can incur higher delivery costs function of size and weight. For numerous or voluminous
items, the seller may reserve the rights to contact customers to charge additional delivery costs if needed. Costs will be sent by Paypal / Debit card invoice following customer acknowledgment.

Orders are sent via airmail post. Delivery usually takes between 3 to 7 working days. Variation may applies.

 

International delivery

Please contact us for international deliveries : 
contact@petithome.co.uk
Phone: +44 7787 224 707

  

Cancellation / Return / Exchange information

 

How to proceed with your cancelation, return or exchange ?

At Petit Home, we constantly strive to ensure that the products we bring to your door are of the highest quality.
Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel or exchange your order in writing within fourteen days of receipt and receive a full refund. The period of 14 days begins on the day after the day you receive your goods. You must inform us of your wish to cancel or exchange in writing either by letter or email within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods by post at your own cost to Mypetithome ltd, 23 Atwood Road, W6 0HX London, UK in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel or exchange.
 Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.Please note that in this instance, original and return postage is non refundable
. For full details of your rights under the Distance Selling Regulations, please contact your Citizens Advice Bureau or a Solicitor. Returns should be made to Mypetithome ltd, 23 Atwood Road, W6 0HX London, UK. Packaging should be accompanied with your name, address and order number.

 This return and exchange policy should be read in conjunction with Petit Home terms and conditions.