Delivery and return info

UK delivery

We aim to dispatch orders within 48 hours from our UK based warehouse for items that are in stock. 

We will send an initial email confirming receipt of your order and then a further email confirming dispatch of your order along with your order reference number.

● Standard delivery -  £4.90

The postage charge is £4.90 for standard delivery within the UK. 

Standard delivery takes 3 to 5 working days. 

So you should receive your order 5 to 7 working days after your order placement.

● FREE DELIVERY for all UK orders above £65

● FREE DELIVERY for stickers' orders

European delivery

Standard European Union delivery : £6.95

The postage charge to deliver to the EU is £6.95

Delivery time is 3 to 7 working days

International delivery

Please contact us for international deliveries : 

contact@petithome.co.uk

phone: +44 7769 252 551

Return / Exchange information

At petit home, we constantly strive to ensure that the products we bring to your door are of the highest quality.

However, if you do need to return or exchange an item, we will happily provide a replacement or a refund if goods are returned within 28 days in a re-saleable condition, with the original packaging and labelling intact.

Although we are not able to  refund postage charges or returns postage, we will never charge to send an exchange item to you.

We recommend you to obtain a proof of posting (free from your Post Office) as unfortunately we cannot be responsible for packages which we do not ship ourselves.

How to proceed with your return or exchange ?

Please email us: order@petithome.co.uk or call us: +44 7769 252 551 to arrange for return or exchange of goods.

Securely wrap and package the item(s) with a note detailing your request (exchange or refund) and send it to our head office:

petit home - Esmond Court, flat 24, Thackeray Street - London W8 5HB

Once again, we recommend you to obtain a proof of posting (free from your Post Office) as unfortunately we cannot be responsible for packages which we do not ship ourselves.

A refund and exchange will not be issued for items which fail to meet our standards set forth above.

This return and exchange policy should be read in conjunction with petit home terms and conditions.